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Thread: RMA experience with Computer city (ASROCK)

  1. #1
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    Default RMA experience with Computer city (ASROCK)

    amr motherboard (Z68 extreme 4 gen 3) power off hoye jeto bar bar .. 1/2 sec por por restart nito .. last month ar 7 October computer city gulshan 2 branch a diye aslam ... tara aaj por jon to kono call dey nai ... then ami gelam aj oi branch a .. jeye dekhi tara bole j mobo chole asche but box ase nai tai amra apnake call dei nai ... valo kotha ..mobo haat a niye dekhe ... amr mobo ar same model ar mobo but used ...each n every slot used and scratch ase .. j poly bag a intact kora thake oi tao tear and mojar jinish holo oi bag ta black tape diye intact kora ... ami tader bollam j ai ta to used mobo .. onek khon check kor lo je tara kisui bujhe na ...then 1 jon bole utlo j apni to old mobo diye sen ..old e to paben new to paben na ....

    amr question holo .. warranty policy ki ?? ami ki new mobo pabo naki old repair mobo pabo ?? plz help
    btw ami mobo rekhe asche r bole aschi ami ai mobo nibo na ..change kore dite hobe ...guys plz help me out
    warranty 1 years 5 month remaining ..
    Game On ....

  2. #2
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    Quote Originally Posted by Salmaan View Post
    amr question holo .. warranty policy ki ?? ami ki new mobo pabo naki old repair mobo pabo ?? plz help
    btw ami mobo rekhe asche r bole aschi ami ai mobo nibo na ..change kore dite hobe ...guys plz help me out
    warranty 1 years 5 month remaining ..
    If your warranty policy says "Replacement Warranty" then you should get a Brand New Motherboard.... or else they should repair your original motherboard and give that back to you.

    IMO, do not take used motherboard of somebody else... there might be some other problem with that board.
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  3. #3
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    Default

    Quote Originally Posted by Syeef View Post
    If your warranty policy says "Replacement Warranty" then you should get a Brand New Motherboard.... or else they should repair your original motherboard and give that back to you.

    IMO, do not take used motherboard of somebody else... there might be some other problem with that board.
    thanks bro... but computer city konta (replacement/repaired) warranty dey ???
    btw o ra jodi amr mobo ta repair kore dito tao hoto ...amr mobo replace kore onno 1 joner used mobo dite se ... ai ta kemon kotha !! :O
    Game On ....

  4. #4
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    Default

    Quote Originally Posted by Salmaan View Post
    but computer city konta (replacement/repaired) warranty dey ???
    Don't know.

    Quote Originally Posted by Salmaan View Post
    btw o ra jodi amr mobo ta repair kore dito tao hoto ...amr mobo replace kore onno 1 joner used mobo dite se ... ai ta kemon kotha !! :O
    Call them and ask them to repair your original board... and if they say they can't repair, then tell them to give you a brand new replacement as you can't accept any other used board since you don't know if there is any issue with it or for how long it was used. Also contact ASRock Support (through their website) and tell them the issue and see if they can help you.
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  5. #5
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    Quote Originally Posted by Syeef View Post
    Don't know.


    contact ASRock Support (through their website) and tell them the issue and see if they can help you.
    i already did ... lets see ..
    Game On ....

  6. #6
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    Son of Puta! Haire, cazzo-ing BD industry. ASRock has a better post-purchase policy IMO. Threat them to contact their head office and ask them their head branch number. @Taher furious might be furious nuff to help.
    My probable next build: Qisan MagicForce 68 (Outemu switch) / Teamwolf Zhuque+ 87 TKL (Outemu) / Monoprice Select series full size (Outemu/Gateron) / Drevo Gramr 84 TKL (Outemu) • Logitech G102 Prodigy • Deepcool Dukase V3 / Thermaltake Versa U21 • Superlux HD 681 • Creative Sound Blaster E1 • LG 22MP68VQ • SteelSeries QcK • Generic executive chair • others TBA

    djrock please don't bother me. You are in my ignore list so I don't have to see literal poop.

  7. #7
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    oi bockchod gular mathay mobo ta dia bari dia bolen warranty mane old mobo replace na ar jodi kortei hoy taile apnar jei mobo ta nosto hoisilo oita repair kore dibe but old onno karo mobo apnake dite parbe na.. amar psu nia koyekdin age ucc er sathe bagra lagsilo tt smart er akta 650w modular psu replacement e disilam amake arekta used disilo and then ami jokhon bollam used and 6 pin connector kaj kore na ora amake reply day amar motherboard naki shock kore and motherboard er shock theke psu er 6 pin nosto hoise :v then amar mejaj khub kharap hoye jhari dilam then amake bollo apnake toughpower er replacement dewa hobe kal ke pabo may be.. apnake chillaite hobe vodro behave korle apni kisui paben na ..

  8. #8
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    This was my RMA experience with ASRock Board and Binary Logic: http://banglagamer.com/showthread.ph...l=1#post594824

    went to Binary Logic and told them, I did it, it's my fault repeatedly... ...they still gave me a brand new replacement ...
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  9. #9
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    From their official site:

    Support | Computer City Technologies Limited

    Contact Us | Computer City Technologies Limited

    And a piece from PCWorld issue of mine 2 years ago:

    Corp. Off. - Tel: 8650179-81, 8652786

    Elephant Rd. - Tel: 9670373

    Gulshan-2 - Tel: 9887673, 9887687
    My probable next build: Qisan MagicForce 68 (Outemu switch) / Teamwolf Zhuque+ 87 TKL (Outemu) / Monoprice Select series full size (Outemu/Gateron) / Drevo Gramr 84 TKL (Outemu) • Logitech G102 Prodigy • Deepcool Dukase V3 / Thermaltake Versa U21 • Superlux HD 681 • Creative Sound Blaster E1 • LG 22MP68VQ • SteelSeries QcK • Generic executive chair • others TBA

    djrock please don't bother me. You are in my ignore list so I don't have to see literal poop.

  10. #10
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    Quote Originally Posted by Dunia_r_JAURA View Post
    Son of Puta! Haire, cazzo-ing BD industry. ASRock has a better post-purchase policy IMO. Threat them to contact their head office and ask them their head branch number. furious might be furious nuff to help.
    i dont think i'm able to help him in this case :\ if he bought it from binary logic you could bring arif bhai or romulus bhai there.
    the only shop i got good relation now is pc carnival uttara

  11. #11
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    thank u guys for supporting me ... tomorrow i will go there head office / gulshan 2 branch ..hope to get a good news .. and i will let u knw what happen ..
    Game On ....

  12. #12
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    Do tell the outcome mate.
    My probable next build: Qisan MagicForce 68 (Outemu switch) / Teamwolf Zhuque+ 87 TKL (Outemu) / Monoprice Select series full size (Outemu/Gateron) / Drevo Gramr 84 TKL (Outemu) • Logitech G102 Prodigy • Deepcool Dukase V3 / Thermaltake Versa U21 • Superlux HD 681 • Creative Sound Blaster E1 • LG 22MP68VQ • SteelSeries QcK • Generic executive chair • others TBA

    djrock please don't bother me. You are in my ignore list so I don't have to see literal poop.

  13. #13
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    at last i got a brand new mobo with adding some money ... and also 3/4 hours jhogra jhati ..
    Asrock Z77 Extreme 6 Click image for larger version. 

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    Game On ....

  14. #14
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    Quote Originally Posted by Salmaan View Post
    at last i got a brand new mobo with adding some money ... and also 3/4 hours jhogra jhati ..
    Asrock Z77 Extreme 6 Click image for larger version. 

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    Chorom !


  15. #15
    Member
    • Syeef's Gadgets
      • Motherboard:
      • ASRock Z77 Extreme6 | Corsair Carbide Air 540 Case
      • CPU:
      • Intel i7 3770k 3.50GHz | Corsair H110 280mm Water Cooler
      • RAM:
      • Corsair Vengeance 8GB (4x2) DDR3 1600MHz
      • Hard Drive:
      • WD 1TB Blue Sata III
      • Graphics Card:
      • MSI GTX680 Twin Frozr III OC
      • Display:
      • Samsung 22-inch LED 1080p
      • Sound Card:
      • N/A
      • Speakers/HPs:
      • Creative SBS 2.1
      • Keyboard:
      • Tt eSports Knucker
      • Mouse:
      • Tt eSports Theron Laser 5700 DPI
      • Controller:
      • Logitech F310 Gamepad
      • Power Supply:
      • Corsair CS750W Modular 80 Plus Gold
      • Optical Drive:
      • Samsung DVD-RAM 24x Sata
      • USB Devices:
      • Transcend JF780 32GB USB 3.0
      • UPS:
      • 650VA
      • Operating System:
      • Windows 8.1 Pro x64 with Media Center
      • ISP:
      • UTurn Broadband | Banglalion WiMAX
      • Download Speed:
      • ~15 Mbps | 128 KB/s
      • Upload Speed:
      • ~5 Mbps | 32 KB/s

    Join Date
    Jun 2011
    Location
    Dhaka
    Posts
    882

    Default

    Quote Originally Posted by Salmaan View Post
    Asrock Z77 Extreme 6
    Extreme 6 series is way better than Extreme 4 series, which has heat issues while overclocking. Happy for you
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  16. #16
    Member
    • Salmaan's Gadgets
      • Motherboard:
      • Asrock Z68 Extreme 4 Gen 3
      • CPU:
      • Intel Core i7 3770K @ 4.5GHz
      • RAM:
      • 16 GB Patriot Viper 3 Series (1866 MHz)
      • Hard Drive:
      • Samsung 2 TB,500GB WD Passport Portable,Transcend 500GB Protable, SAMSUNG 830 Series 128GB SATA III
      • Graphics Card:
      • ASUS DC ll TOP EDITION Nvidia GTX 580 (1.5GB)
      • Display:
      • Asus ML239H LED 23 inch , Samsung 20 inch
      • Sound Card:
      • creative titanium x-fi
      • Speakers/HPs:
      • Gigaworks s750 (7.1)
      • Keyboard:
      • razer blackwidow ultimate 2013
      • Mouse:
      • Mamba 4G
      • Controller:
      • Scythe KAZE MASTER 5.25inch Bay Fan Controller
      • Power Supply:
      • Thermaltake smart 850watt
      • Optical Drive:
      • Samsung
      • UPS:
      • rahimaafrose 1000 VA
      • Operating System:
      • Win 7 ultimate 64 bit
      • ISP:
      • link 3
      • Download Speed:
      • 390-415
      • Upload Speed:
      • 500-550
      • Console:
      • 2

    Join Date
    Dec 2011
    Location
    Gulshan,Dhaka
    Posts
    113

    Default

    Quote Originally Posted by Syeef View Post
    Extreme 6 series is way better than Extreme 4 series, which has heat issues while overclocking. Happy for you
    thanks bro
    Game On ....

  17. #17
    Member
    • Sybaris Caesar's Gadgets
      • Motherboard:
      • Intel DH61WW B3 Rev.
      • CPU:
      • Intel Core i5 2400 3.10 Ghz
      • RAM:
      • Kingston KVR1333D3N9/4G 4GB DDR3 1333 Mhz
      • Hard Drive:
      • Seagate Barracuda 7200.12 1TB 7200 RPM
      • Graphics Card:
      • Leadtek Winfast GTX 560 ti 1GB GDDR5 822/1644/4008
      • Sound Card:
      • Onboard
      • Keyboard:
      • Thermaltake Commander
      • Mouse:
      • Logitech G402
      • Controller:
      • Original Xbox 360 Wireless
      • Power Supply:
      • Cooler Master G550M
      • Optical Drive:
      • Samsung SH222 22x DVD Writer
      • UPS:
      • Orlando 800va(packet e lekha apollo)
      • Operating System:
      • Windows 8.1 Pro x64
      • Upload Speed:
      • ∞
    Sybaris Caesar's Avatar
    Join Date
    May 2012
    Location
    Nowy Warsaw
    Posts
    3,934

    Default

    Quote Originally Posted by Salmaan View Post
    at last i got a brand new mobo with adding some money ... and also 3/4 hours jhogra jhati ..
    Asrock Z77 Extreme 6 Click image for larger version. 

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    ***whistle*** Nice! Board ta ontoto ektu dekhte den, please.

  18. #18
    Member
    • Raziel's Gadgets
      • Motherboard:
      • Asus P8Z77 - V
      • CPU:
      • Intel Core i5 2500K @4.2GHz
      • RAM:
      • Gskill Ripjaw X 2X4GB @ 1600Mhz
      • Hard Drive:
      • OCZ Vertex 4 128GB + Samsung 1TB + Toshiba 3TB
      • Graphics Card:
      • Sapphire Vapor-X HD 7970
      • Display:
      • Asus MS228H 21.5''
      • Sound Card:
      • Realtec HD Audio
      • Speakers/HPs:
      • Microlab Solo 7c
      • Keyboard:
      • Logitech K220
      • Mouse:
      • X7 XL-747
      • Controller:
      • Logitech F510
      • Power Supply:
      • TT Toughpower 750watt
      • USB Devices:
      • 2 GB + 8 GB
      • UPS:
      • Micro 1000v
      • Operating System:
      • Windows 7 x64 , Windows Xp sp3 x86
      • ISP:
      • Link 3 1MB NDP
      • Download Speed:
      • 100/200
      • Upload Speed:
      • 1.2 Mbps
    Raziel's Avatar
    Join Date
    Feb 2011
    Location
    Dhanmondi, Dhaka
    Posts
    755

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    But Elephant roader office is quite good. I had one extreme 4 z68 which has a busted sound chip or something. They've replaced it with a brand new Extreme 4 gen 3 within a hour.

  19. #19
    Member
    • ochin's Gadgets
      • Motherboard:
      • MSI H61
      • CPU:
      • intel core i3 2100 3.1ghz
      • RAM:
      • 2gb ddr3 1333mhz
      • Hard Drive:
      • 500gb
      • Graphics Card:
      • sapphire 7850 OC
      • Display:
      • philips 224el2sb 21.5"
      • Power Supply:
      • Thermaltake smart 550w
      • ISP:
      • qubee
      • Download Speed:
      • 124kpbs
      • Console:
      • 2

    Join Date
    Aug 2010
    Posts
    757

    Default

    Quote Originally Posted by Salmaan View Post
    amr motherboard (Z68 extreme 4 gen 3) power off hoye jeto bar bar .. 1/2 sec por por restart nito .. last month ar 7 October computer city gulshan 2 branch a diye aslam ... tara aaj por jon to kono call dey nai ... then ami gelam aj oi branch a .. jeye dekhi tara bole j mobo chole asche but box ase nai tai amra apnake call dei nai ... valo kotha ..mobo haat a niye dekhe ... amr mobo ar same model ar mobo but used ...each n every slot used and scratch ase .. j poly bag a intact kora thake oi tao tear and mojar jinish holo oi bag ta black tape diye intact kora ... ami tader bollam j ai ta to used mobo .. onek khon check kor lo je tara kisui bujhe na ...then 1 jon bole utlo j apni to old mobo diye sen ..old e to paben new to paben na ....

    amr question holo .. warranty policy ki ?? ami ki new mobo pabo naki old repair mobo pabo ?? plz help
    btw ami mobo rekhe asche r bole aschi ami ai mobo nibo na ..change kore dite hobe ...guys plz help me out
    warranty 1 years 5 month remaining ..
    They replaced my intel h61 twice and then when it broke for the third time they gave me a brand new msi h61 and on the same night when i got back home the processor broke down i3 2100 and i went there the next day and then again they replaced it with a brand new i3 intact from the box.

    and on the same night i accidentally dropped the HDD and they replaced that also the next day XD.the funny part it i bought the 500gb hdd when it was 3k and when they replaced it 500 HDD price was 8k .lol

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