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Thread: RMA Experience with Corsair

  1. #1
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    Cool RMA Experience with Corsair

    I purchased a Corsair Carbide Air 540 Case 10 days ago from Computer Source. The Case is great, I love it! But one tiny problem... there is a ~2 inch (but light) scratch on the Case Window. It was bugging me a lot... but I knew Computer Source ain't giving me a replacement for something so little (to them) also because they imported only 2 units of this Case. So instead I contacted Corsair RMA dept. directly ... they asked me to send some pics, which I did and today they sent me a notification saying my RMA request has been accepted and they are shipping me a new replacement within 1-2 days.

    Here:
    Click image for larger version. 

Name:	rma.jpg 
Views:	662 
Size:	314.5 KB 
ID:	31562

    I have been ordering stuff off eBay for many years now, so there won't be any issue with delivery I am hoping, also they are paying for the shipping.

    Just wanted to share my experience.
    Last edited by Syeef; November 1st, 2013 at 03:17.
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  2. #2
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    Default

    They might not be paying for shipping, ask them ASAP and request them to do so.

  3. #3
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    Default

    you can keep the defective item???

  4. #4
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    Quote Originally Posted by aayman View Post
    They might not be paying for shipping, ask them ASAP and request them to do so.
    They ARE paying for it. It is mentioned in their RMA terms, also I asked their Forum Staff (like you LOL) about it and they confirmed.

    Quote Originally Posted by terrygr8_007 View Post
    you can keep the defective item???
    Yes
    Quran 6:159 - there is no sunni, shia under Islam.

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  5. #5
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    You're supposed to ship back the defective case, did they say you can keep it?

    Edit: btw that's the shipping cost I was talking about, from you to them. They will always ship the replacement for free.

  6. #6
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    Quote Originally Posted by aayman View Post
    You're supposed to ship back the defective case, did they say you can keep it?
    Yes, they said I can keep it. For more info see the screenshot I posted.
    Quran 6:159 - there is no sunni, shia under Islam.

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  7. #7
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    Pic is low res when I open it, can't read it. But its great how they are letting you keep it, now sell it off and make some money

  8. #8
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    Quote Originally Posted by aayman View Post
    Pic is low res when I open it, can't read it.
    You do know that clicking the image few times or Right-Click > Open link in New Tab shows the full res version of the image, right?
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  9. #9
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    Too lazy.

    - - - Updated - - -

    And I assumed it was the normal RMA email.

  10. #10
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    Wow man congrats

  11. #11
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    What can I say, U r lucky and if u ever find anymore defected corsair product at any shop, let me know...
    Why so Serious!

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    Give the defective casing to me please!

  13. #13
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    Defective casing ta dia den.


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    Aren't they supposed to just ship out only the panel? :s That's what they did in my case.

  15. #15
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    Most likely that they only sent the panel, it would not make sense otherwise.

    Corsair may be generous, but they're not meant to be that generous.

  16. #16
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    Quote Originally Posted by Codex View Post
    Corsair may be generous, but they're not meant to be that generous.
    I guess I dazzled them with all the pics I sent ... was highlighting all their other Corsair products in the case

    Actually I went to Corsair Forum to seek info on any scratch remover compound that I can use to remove the scratch; I wasn't asking for a replacement at all. Instead their forum stuff kept insisting that I ask for an RMA; when I said Corsair don't have a direct RMA dept. in BD and shipping would be too expensive, they said, we ship worldwide and don't worry we'll take care of it. They are the ones who convinced me to request for the RMA. So yeah, I think Corsair is THAT generous.

    I have such great lucks when it comes to Warranty (Alhamdulillah)... like last month, I received brand new replacements for two products from UCC (yes UCC) worth 17k and they gave it to me without any hassle. Then last year, around this time, I crashed the BIOS of my ASRock Z77 motherboard worth 18k, went to Binary Logic and told them, I did it, it's my fault repeatedly, I even told them, don't worry I can get a new BIOS chip off eBay, they still gave me a brand new replacement ... and the list goes on...
    Quran 6:159 - there is no sunni, shia under Islam.

    NOTE: I'm leaving this forum.. do not quote, tag, mention or PM me... you won't get a response.

  17. #17
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    Damn u r lucky
    Why so Serious!

  18. #18
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      • CPU:
      • Core i5 3470 @ 3.8 Ghz (Currently not used) | intel Core i7 860 @ 3.3 GHz
      • RAM:
      • Corsair Vengeance 1600 MHz 2x4GB
      • Hard Drive:
      • Western Digital Blue 1 Terrabyte
      • Graphics Card:
      • Sapphire HD 7950 Vapor-X OC With Boost 3GB GDDR5 || Gigabyte GTX 680 Windforce 4GB
      • Display:
      • Philips 191EL 19" LED @77 Hz
      • Sound Card:
      • Creative Sound Blaster Live! 24 Bit
      • Keyboard:
      • Corsair K70 RGB
      • Mouse:
      • A4Tech 2X Click
      • Power Supply:
      • Thermaltake Smart 650W Modular
      • Optical Drive:
      • Samsung DVD Writer
      • UPS:
      • Spark Power (!) 1200VA
      • Operating System:
      • Windows 10 Build 10162
      • Comment:
      • It gets the job done!
      • ISP:
      • BracNet
      • Download Speed:
      • 1 Mbps
      • Upload Speed:
      • 1 Mbps
    Fox Mulder's Avatar
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    Default

    @Rakin7 had a similar experience with Corsair, I think he had gotten a defective water pump and they sent him another one.

  19. #19
    Member
    • Reventon's Gadgets
      • Motherboard:
      • Gigabyte H67MA-D2H
      • CPU:
      • Intel Core i5 2400 3.1 ghz.
      • RAM:
      • 4 GB DDR3 1600 BUS CL7 OCZ FATALITY EDITION
      • Hard Drive:
      • WD CAVIER BLACK 1 TB
      • Graphics Card:
      • Sapphire AMD 7870 GHZ edition
      • Display:
      • PHILIPS 224EL LED 1080p HDMI+DVI
      • Sound Card:
      • ON BOARD
      • Speakers/HPs:
      • 4:1 creative inspire
      • Keyboard:
      • a4 tech
      • Mouse:
      • a4 tech
      • Power Supply:
      • COOLER MASTER SILENT PRO 600W
      • Optical Drive:
      • Samsung.
      • Operating System:
      • win 7
      • Comment:
      • should be better
      • Console:
      • 16
    Reventon's Avatar
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    Sep 2009
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    Default

    That experience Also indicates that the Shopkeepers in BD makes problem with us without any reason when we go to them for RMA. Because they can change the product easily from the manufacturer as they are the dealer.
    People should stop blaming games for allegedly *copying* each other: "oh this game is Skyrim copy", "this game is WoW knock off", "this game is just another DMC" - enough!

    On this rate every 3rd person action will be God of War, every 3rd p shooter Gears, every 1st will be CoD.. it's ridiculous. They are called genres people! And if you look carefully you'll see allot more than mimicry out there.

  20. #20
    Member
    • Sybaris Caesar's Gadgets
      • Motherboard:
      • Intel DH61WW B3 Rev.
      • CPU:
      • Intel Core i5 2400 3.10 Ghz
      • RAM:
      • Kingston KVR1333D3N9/4G 4GB DDR3 1333 Mhz
      • Hard Drive:
      • Seagate Barracuda 7200.12 1TB 7200 RPM
      • Graphics Card:
      • Leadtek Winfast GTX 560 ti 1GB GDDR5 822/1644/4008
      • Sound Card:
      • Onboard
      • Keyboard:
      • Thermaltake Commander
      • Mouse:
      • Logitech G402
      • Controller:
      • Original Xbox 360 Wireless
      • Power Supply:
      • Cooler Master G550M
      • Optical Drive:
      • Samsung SH222 22x DVD Writer
      • UPS:
      • Orlando 800va(packet e lekha apollo)
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      • ∞
    Sybaris Caesar's Avatar
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    May 2012
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    Default

    Well, Corsair IS known for their post-purchase greatness. Do tell if they accidentally just ship you the panel.

    - - - Updated - - -

    And congrats, if they ship the whole case
    My probable next build: Qisan MagicForce 68 (Outemu switch) / Teamwolf Zhuque+ 87 TKL (Outemu) / Monoprice Select series full size (Outemu/Gateron) / Drevo Gramr 84 TKL (Outemu) • Logitech G102 Prodigy • Deepcool Dukase V3 / Thermaltake Versa U21 • Superlux HD 681 • Creative Sound Blaster E1 • LG 22MP68VQ • SteelSeries QcK • Generic executive chair • others TBA

    djrock please don't bother me. You are in my ignore list so I don't have to see literal poop.

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