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Thread: Gp Internet

  1. #1
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    Default Gp Internet

    Hello
    I am from Tangail. I am useing gp internet last 3 years. Last few days I can not log on some site. I call gp customer service. They said that it is their problem and they can not help on it. I use it because btcl service was to bad here. I send email site admin and this is their mail.

    After looking over these traces I am 99% certain the proiblem is with Grameenphone, probably in one of their routers. With you mentioning that they are GPRS that makes things clearer. All of the 10.X and 192.168.X addresses are where they are taking it internally via their private network to their Dhaka hub. They then transfer to Bangladesh Telegraph and Telephone Board which I understand is a government-owned service provder. BTTB then sends the traffic overseas. The problem with Deep C (and the other websites hosted on the same server with ip address 174.36.4.184) is that Grameenphone's router with 202.56.5.25 either doesn't recognize it as a valid ip address or is blocking it for some reason.

    If you look at all the traces, for the other sites, after 202.56.5.25 (the last point in Grameenphones network) it transfers to 123.49.3.17- the first point at BTTB. For Deep-C it never makes it past 202.56.5.25.

    What I recommend doing is calling up Grameenphone and open up a trouble ticket providing them with the results of these traces specifically showing them where Deep-C's dies at 202.56.5.25 before it can be handed off to BTTB and how the others all successfully make it through. If there is any way you can have someone else run the traces also, perhaps if you have a friend in Dhaka, it would help a lot to show & prove to them their problem. Ask them to make the same traces from within their network as well as outside.

    They may claim 1) That 174.36.4.184 and deep-c-links.com is a bad address. If they do, firmly inform them that this is 100% false and for them to view the site from outside their network (even via a proxy if necessary). 2) They may claim that you have a dns problem. Again that is false and you can prove it because with your traces your dns correctly resolves the galactica.polarwebservices.com server as well as the deep-c-links.com addesss. Any technician with remidial skills will be able to see the problem is in their network with those traces however so hopefully they won't give you a hard time. Please keep me informed as to what happens.

    Good Luck!
    Here is tracert result.


    C:\Documents and Settings\Shetu>tracert deep-c-links.com

    Tracing route to deep-c-links.com [174.36.4.184]
    over a maximum of 30 hops:

    1 670 ms 679 ms 695 ms 10.163.145.33
    2 553 ms 719 ms 660 ms 10.163.145.34
    3 539 ms 645 ms 509 ms 192.168.226.81
    4 2544 ms 3041 ms 1143 ms 192.168.250.10
    5 668 ms 695 ms 659 ms 10.10.205.14
    6 1166 ms 659 ms 697 ms 202.56.4.2
    7 520 ms 724 ms 720 ms 202.56.5.25
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  2. #2
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    Default Re: Gp Internet

    That's strange never faced such problem using GP internet,GP nets are creating lota buzz these days,
    what are you using post paid or pre-paid? also which package ?

    Like a wolf in sheep's clothing
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  3. #3
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    Default Re: Gp Internet

    your solution is given by the site admin:
    What I recommend doing is calling up Grameenphone and open up a trouble ticket providing them with the results of these traces specifically showing them where Deep-C's dies at 202.56.5.25 before it can be handed off to BTTB and how the others all successfully make it through. If there is any way you can have someone else run the traces also, perhaps if you have a friend in Dhaka, it would help a lot to show & prove to them their problem. Ask them to make the same traces from within their network as well as outside.
    or you can use some proxy site (e.g, hidemyass.com).

    i myself cant access this site unless i use proxy.

    ---------- Post added at 00:36 ---------- Previous post was at 00:35 ----------

    and GP will in turn ask BTCL to fix it.
    and i dont think BTCL will bother.
    The abuse of greatness is when it disjoins remorse from power.
    Please do not PM me for support. You will NOT get a reply. Post in the relevant forum section.

  4. #4
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    Default Re: Gp Internet

    Quote Originally Posted by Walking Death View Post
    That's strange never faced such problem using GP internet,GP nets are creating lota buzz these days,
    what are you using post paid or pre-paid? also which package ?
    I am using busnises solution p2 package. Yesterday I use aktel internet to reach that site. But I failed, I think we have one international getway (btcl). Anyone please try this from zoom modem.. I call grammenphone. But they do not help me.
    Last edited by Shetu; September 30th, 2009 at 14:52.

  5. #5
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    Default Re: Gp Internet

    Quote Originally Posted by Shetu View Post
    I am using busnises solution p2 package. Yesterday I use aktel internet to reach that site. But I failed, I think we have one international getway (btcl). Anyone please try this from zoom modem.. I call grammenphone. But they do not help me.

    I also can't access those sites. use proxy sites to access , there are thousands of proxy sites out in the web. My ping stat also shows Request timed out. BTW do you live in Tangail main town? My home district is also Tangail

    Like a wolf in sheep's clothing
    I try to hide my deepest sins,
    Of all the things that I've done wrong
    And I know where I belong.



    http://www.last.fm/user/deathwalking

  6. #6
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    Default Re: Gp Internet

    Quote Originally Posted by Walking Death View Post
    I also can't access those sites. use proxy sites to access , there are thousands of proxy sites out in the web. My ping stat also shows Request timed out. BTW do you live in Tangail main town? My home district is also Tangail
    I know that. Yes...Tangail is my main town

  7. #7
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    Default Re: Gp Internet

    Quote Originally Posted by Shetu View Post
    I know that. Yes...Tangail is my main town

    OOO good to see some Deshi manush are you using P2 package using pre-paid.

    Like a wolf in sheep's clothing
    I try to hide my deepest sins,
    Of all the things that I've done wrong
    And I know where I belong.



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  8. #8
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    Default Re: Gp Internet

    Quote Originally Posted by Walking Death View Post
    OOO good to see some Deshi manush are you using P2 package using pre-paid.
    Eta.. post paid (business solution ), monthly limit 500 taka. kono monthly fee ney. Age post paid exploer1 use kortam. Bill besi asto.

    Are amra sobey desi..Bangladeshi.
    Last edited by Shetu; October 2nd, 2009 at 00:56.

  9. #9
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    Default Re: Gp Internet

    Quote Originally Posted by Shetu View Post
    Eta.. post paid (business solution ), monthly limit 500 taka. kono monthly fee ney. Age post paid exploer1 use kortam. Bill besi asto.

    Are amra sobey desi..Bangladeshi.

    kono download limit ase monthly? r kono monthly fee ney na right?

    Like a wolf in sheep's clothing
    I try to hide my deepest sins,
    Of all the things that I've done wrong
    And I know where I belong.



    http://www.last.fm/user/deathwalking

  10. #10
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    Default Re: Gp Internet

    Quote Originally Posted by Walking Death View Post
    kono download limit ase monthly? r kono monthly fee ney na right?
    Na kono download limit ney. right kono monthly fee ney. ami per month 1000 taka flexi load kori. line chalu thake 7 tariker modde bill dite hoy. na dile line dise hoy.

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