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Thread: BCube এর কাস্টমার সার্ভিস কেমন?

  1. #1

    Default BCube এর কাস্টমার সার্ভিস কেমন?

    কারো কি এদের সাথে তিক্ত অভিগ্গতা আছে? এদের কাস্টমার সাপোর্ট সমন্দ্বে জানতে চাচ্ছি।


    1. EMEM
    2. Systems Services Ltd. (SSL)
    3. Sisview Technologies Telecom Ltd.

  2. #2

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    2 and 3 kon company?
    1 ta to Bcube tai na?baki gula kara

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    BTCL net age shudhu EMEM system chalato...but akhon 3ta company te bhaag kora hoise..
    i'm a BCube user for more than a year...and i can surely say..the customer service of EMEM system doesn't worth sh*t...they don't usually pick up phones..and you have to submit your complain for more than 3-4times..before they actually correct your quarries..
    from next month im switching from EMEM to may be Sisview (not sure of the exact name)..they told me they would provide better services..so let's see what happens..


  4. #4

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    Quote Originally Posted by maheer.dhruba View Post
    BTCL net age shudhu EMEM system chalato...but akhon 3ta company te bhaag kora hoise..
    i'm a BCube user for more than a year...and i can surely say..the customer service of EMEM system doesn't worth sh*t...they don't usually pick up phones..and you have to submit your complain for more than 3-4times..before they actually correct your quarries..
    from next month im switching from EMEM to may be Sisview (not sure of the exact name)..they told me they would provide better services..so let's see what happens..
    kon package chalan?koto upload speed pan?

  5. #5
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    Few minutes back saw a post where a user said Emem system er cutomer service local bus contractor er thekeo kharap.

  6. #6

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    Quote Originally Posted by cool.dx.rip View Post
    2 and 3 kon company?
    1 ta to Bcube tai na?baki gula kara
    BCube outsourcing partners:

    (i) Emem Systems Ltd.
    CEO: Abdul Mutaleb, House: 03 (6th floor), Road: 07, Block: F, Banani, Dhaka-1213
    Phone: 9850280-2, E-mail: [email protected]).

    Check Website: http://www.bcube.net.bd/

    (ii) Systems Services Ltd. (SSL) They also outsource BLink (DDN) service.
    MD- Md. Ziaul Hasan Khan, House-40, Road-7B, Block-H, Banani, Dhaka
    Phone: 8834781, 8834790, 01681733754, 01723372987 Email: [email protected] [email protected]

    Website: www.bcube.ssl.com.bd


    (iii) Sisview Technologies Telecom Ltd.
    Chairman: Kamrul Ahsan, House: 213, Road:2, Ground Floor, Baridhara DOHS, Dhaka
    CCO: Md Golam Sarwar Sk., Suite-20, 185 Outer Circular Road, Bara Maghbazar, Dhaka-1217
    Phone-9339000, 9338884, Email: [email protected]

    Website: www.sisview.net.bd


    দুইটা বনানীতে অন্যটা বারিধারায়

  7. #7

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    Lousy service.

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    Default

    Quote Originally Posted by minitt View Post
    Few minutes back saw a post where a user said Emem system er cutomer service local bus contractor er thekeo kharap.
    he he....ami bolsilam...

    - - - Updated - - -

    Quote Originally Posted by cool.dx.rip View Post
    kon package chalan?koto upload speed pan?
    BTCL er speed niye kono complain nai amar...
    apatoto 256kbps er 2GB package chalaitesi...upload speed 11-15KB pai..


  9. #9

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    today went to emem to get a new connection 1024kbps. front desk officer Mr. Altaf Hossain was there he assist me to fill up the from, he asked me to buy a modem from there or from the market. He also told me for any support call their customer care. within one week they will configured ... just waiting ...

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    vodro vashay oder service er bornona deya shomvob na...
    tar cheye boli eita kono service er porjay porena..
    VIDEO GAMES RUINED MY LIFE

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    Quote Originally Posted by bdjunayed View Post
    today went to emem to get a new connection 1024kbps. front desk officer Mr. Altaf Hossain was there he assist me to fill up the from, he asked me to buy a modem from there or from the market. He also told me for any support call their customer care. within one week they will configured ... just waiting ...
    R u still waiting?

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    an offtopic, 30 april er moddhe na internet er daam komar kotha chilo, kon thread e jeno porsilam, koi, daam to komlo na.

  13. #13

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    EMEM
    Systems Services Ltd. (SSL)

    Sisview Technologies Telecom Ltd.



    মজার বেপার হচ্ছে, এই সমস্ত থার্ড পার্টির কাছে কোনো টেকনিকাল বা বিলিং এর কিছু নাই। বিলিং হয় BTCL end এ, আপনার ঘর পর্যন্ত তারটাও btcl এরই। নতুন একটা কানেকশন নিতে গেলে ওরা আপনার ফর্মটা btcl এ পাঠাবে রেজিস্ট্রির জন্য। কানেকশন ok হয়ে গেলে প্রতি মাসে btcl থেকে কমিশন খাওয়া ছাড়া তাদের কাস্টমার সার্ভিস দেবার মত আর কিছুই থাকে না।

    - - - Updated - - -

    Quote Originally Posted by minitt View Post
    R u still waiting?
    counting...

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    Default

    Quote Originally Posted by maheer.dhruba View Post
    BTCL net age shudhu EMEM system chalato...but akhon 3ta company te bhaag kora hoise..
    i'm a BCube user for more than a year...and i can surely say..the customer service of EMEM system doesn't worth sh*t...they don't usually pick up phones..and you have to submit your complain for more than 3-4times..before they actually correct your quarries..
    from next month im switching from EMEM to may be Sisview (not sure of the exact name)..they told me they would provide better services..so let's see what happens..
    how to do that?

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    @wasi006 ...Narayanganj er theke EMEM system chole gese..nd arekta company BTCL er service ditese..so EMEM er theke line off kore diye abar regeister korsi new companyr under e..


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    Default

    Quote Originally Posted by bdjunayed View Post
    today went to emem to get a new connection 1024kbps. front desk officer Mr. Altaf Hossain was there he assist me to fill up the from, he asked me to buy a modem from there or from the market. He also told me for any support call their customer care. within one week they will configured ... just waiting ...
    ya, the people in the emem office is really polite and helpful and about their customer services , i don't know what you expect from them. if its anything about your wire or hardware problem they wont do . you have to call the tnt lineman. beshir vaag jaygay wire a problem hoy, polapain emem ke phone diye galagali kore. orao kisu kore na. ei jonnoi sobai emem er upor khepa.

  17. #17

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    Quote Originally Posted by bdjunayed View Post
    EMEM
    Systems Services Ltd. (SSL)

    Sisview Technologies Telecom Ltd.



    মজার বেপার হচ্ছে, এই সমস্ত থার্ড পার্টির কাছে কোনো টেকনিকাল বা বিলিং এর কিছু নাই। বিলিং হয় BTCL end এ, আপনার ঘর পর্যন্ত তারটাও btcl এরই। নতুন একটা কানেকশন নিতে গেলে ওরা আপনার ফর্মটা btcl এ পাঠাবে রেজিস্ট্রির জন্য। কানেকশন ok হয়ে গেলে প্রতি মাসে btcl থেকে কমিশন খাওয়া ছাড়া তাদের কাস্টমার সার্ভিস দেবার মত আর কিছুই থাকে না।

    - - - Updated - - -



    counting...
    got my connection after two weeks , though there are some issues.
    Last edited by bdjunayed; May 11th, 2013 at 16:53.

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    Lightbulb

    Quote Originally Posted by cool.dx.rip View Post
    2 and 3 kon company?
    1 ta to Bcube tai na?baki gula kara
    Shob gulai BTCL er, era akhon kono kaj nijera handle kore na, shob privet company er kase diye dise....

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