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Thread: Brand new HDD problem.

  1. #1
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    Default Brand new HDD problem.



    One of my friends is having this problem with his brand new 1 TB 7200RPM HDD. Any solution or straight to RMA?

  2. #2
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    Default

    Run crystal disk info, and attach the report here.

  3. #3
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    Default

    i have this problem aswell
    clicked dont show this again and it was gone for a while (about a month)

    today i tried to install windows and a message popped up at the drive selection:
    ''Windows cannot be installed to this disk. The disk may fail soon. If other hard disks are available, install Windows to another location.''

    dunno what i should do now, have ~2 yrs warranty left btw, would i get a replacement? :\

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    Default

    Straight to RMA

  5. #5
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    Default

    heres the crystal disk info btw:

    ----------------------------------------------------------------------------
    CrystalDiskInfo 5.0.0 (C) 2008-2012 hiyohiyo
    Crystal Dew World : http://crystalmark.info/
    ----------------------------------------------------------------------------


    OS : Windows 7 Ultimate Edition SP1 [6.1 Build 7601] (x86)
    Date : 2012/07/22 20:46:17


    -- Controller Map ----------------------------------------------------------
    + Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20 [ATA]
    + ATA Channel 0 (0)
    - SAMSUNG HD103SJ ATA Device
    - ATA Channel 1 (1)
    + Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26 [ATA]
    + ATA Channel 0 (0)
    - ASUS DVD-E616A2 ATA Device
    - ATA Channel 1 (1)
    + Standard Dual Channel PCI IDE Controller [ATA]
    - ATA Channel 0 (0)
    - ATA Channel 1 (1)
    + ANBZ5W3X IDE Controller [SCSI]
    - QVA GHAJCTYNGPE7 SCSI CdRom Device


    -- Disk List ---------------------------------------------------------------
    (1) SAMSUNG HD103SJ : 1000.2 GB [0/2/1, pd1]


    ----------------------------------------------------------------------------
    (1) SAMSUNG HD103SJ
    ----------------------------------------------------------------------------
    Model : SAMSUNG HD103SJ
    Firmware : 1AJ10001
    Serial Number : S246J90B136176
    Disk Size : 1000.2 GB (8.4/137.4/1000.2)
    Buffer Size : 32767 KB
    Queue Depth : 32
    # of Sectors : 1953525168
    Rotation Rate : 7200 RPM
    Interface : Serial ATA
    Major Version : ATA8-ACS
    Minor Version : ATA8-ACS version 6
    Transfer Mode : SATA/300
    Power On Hours : 4903 hours
    Power On Count : 1676 count
    Temparature : 36 C (96 F)
    Health Status : Bad
    Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
    APM Level : 0000h [OFF]
    AAM Level : FE00h [OFF]


    -- S.M.A.R.T. --------------------------------------------------------------
    ID Cur Wor Thr RawValues(6) Attribute Name
    01 __1 __1 _51 00000000D297 Read Error Rate
    02 252 252 __0 000000000000 Throughput Performance
    03 _76 _70 _25 000000001D1F Spin-Up Time
    04 _99 _99 __0 000000000688 Start/Stop Count
    05 252 252 _10 000000000000 Reallocated Sectors Count
    07 252 252 _51 000000000000 Seek Error Rate
    08 252 252 _15 000000000000 Seek Time Performance
    09 100 100 __0 000000001327 Power-On Hours
    0A 252 252 _51 000000000000 Spin Retry Count
    0B 252 252 __0 000000000000 Recalibration Retries
    0C _99 _99 __0 00000000068C Power Cycle Count
    BF 100 100 __0 000000000001 G-Sense Error Rate
    C0 252 252 __0 000000000000 Power-off Retract Count
    C2 _64 _59 __0 002900110024 Temperature
    C3 100 100 __0 000000000000 Hardware ECC recovered
    C4 252 252 __0 000000000000 Reallocation Event Count
    C5 _74 _74 __0 000000000887 Current Pending Sector Count
    C6 252 252 __0 000000000000 Uncorrectable Sector Count
    C7 200 200 __0 000000000000 UltraDMA CRC Error Count
    C8 100 100 __0 000000000011 Write Error Rate
    DF 252 252 __0 000000000000 Load/Unload Retry Count
    E1 100 100 __0 00000000068D Load/Unload Cycle Count


    -- IDENTIFY_DEVICE ---------------------------------------------------------
    0 1 2 3 4 5 6 7 8 9
    000: 0040 3FFF C837 0010 0000 003F 003F 0000 0000 0000
    010: 5332 3436 4A39 3042 3133 3736 3736 2020 2020 2020
    020: 0000 FFFF 0050 3141 4A31 3031 3031 5341 4D53 554E
    030: 4720 4844 3130 3353 4A20 2020 2020 2020 2020 2020
    040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
    050: 4000 0200 0200 0007 3FFF 003F 003F FC10 00FB 0110
    060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
    070: 0000 0000 0000 0000 0000 1706 1706 0000 004C 0040
    080: 01FF 0028 746B 7F69 4123 BC41 BC41 4123 207F 004C
    090: 004C 0000 FFFE 0000 FE00 0000 0000 0000 0000 0000
    100: 6DB0 7470 0000 0000 0000 4000 4000 0000 5002 4E92
    110: 0450 0820 0000 0000 0000 0000 0000 0000 0000 401C
    120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
    130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
    170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    200: 0000 0000 0000 0000 0000 003F 003F 0000 0000 0000
    210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
    220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
    230: 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000
    240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    250: 0000 0000 0000 0000 0000 ABA5


    sry OP, didnt want to open another thread regarding the same problem so am posting on yours

    and pls suggest what i should do to get the replacement?
    bought the drive from comtrade btw

  6. #6
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    Download "Hiren's Boot CD" and then burn it on to a CD, boot from it, choose to run the Older dos programs from the menu, and if you've your data backed up, do a low level format from one of the many HDD Tools available, it might be worth a gamble, but since you've warranty, better you get it replaced.

  7. #7
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    Default

    I have the same Hd and same problem, RMA it but those ..... give me new HD with same problem.Be sure to check it at there shop before u pick it.
    I m gonna RMA it second time.

  8. #8
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    Default

    went to the shop today, they kept the drive telling me they need 5 days for RMA

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