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Thread: My recent experience with Emem systems ltd

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    Default My recent experience with Emem systems ltd

    About a week ago all of a sudden my btcl connection got disconnected. I thought itís a temporary glitch, so I didnít complain hoping it will be all right. After waiting one day I took a good look at the modem stats and found that the line is fine but the problem is my user id and password doesnít match with the btcl server. I tried to dial manually but was getting error 691 which says my user/pass combination is wrong. So I called EMEM and talked to a guy from customer support. He told me not to worry and it will be okey by evening. This was day 3. The next morning my net is unusable. I give emem a call and this time they said bicl is doing sort of upgrading and it will take 4 to 7 days to get my line back. I told them that is unacceptable and hung up the phone. Became very frustrated. The 4th day I called emem again and ask them what the hell is going on and this time the guy at the customer support told me that they already forwarded my complain to btcl. Now this is Thursday noon and I was pretty much sure that Iím not gonna be able to use the net at least for 2 more days. Sunday came and I called emem again. The cs guy tried to gave me the same old bs and I got really pissed. I think I yelled at the guy a bit lol. At this point I had to involve my dad because I just didnít know what to do!! This was yesterday. Now I donít know what my dad did, but today at 12 noon I picked up my new pass word from the btcl server room and here I am writing this using my net. By the way emem still didnít call me backÖgo figure!!!

  2. #2

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    it is common scene of btcl connection.. no new story here.. once my frnd had no line for 2 months..then she quit btcl.. it has great speed and all.. but its service is horrible !

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    Default

    what did your dad say lul

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    Default

    Lol, Dads always solve problems, same case I was supposed to get my line in 7 days after signup but I told my dad & at the 4rth day he called them & my line was up

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