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Thread: ZTE AX226 USB modem isn't detected by computer

  1. #1

    Default ZTE AX226 USB modem isn't detected by computer

    Hello!! I've opened up a thread couple of days ago seeking for suggestions/recommendations on a new computer. Well, I've purchased my new computer. Thanks to the almighty that everything has been going pretty well so far but there is a problem. I've found out that my Banglalion ZTE AX226 modem isn't detected by the computer. I've checked all the USB ports with different devices (flash drive, cell phone, tab etc.), the computer find all of them and they work properly when connected to computer except this modem.

    On Windows 7, when I insert the modem I instantly get a message on system tray that says, "USB device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it." I've tried both USB 3.0 and USB 2.0 ports but result remains the same. I've tried using this modem on Windows 8 and Windows 8.1 as well, OS doesn't detect the modem although sometimes it would find the modem and then eject within few seconds; and occasionally it would show that same error message on system tray (USB Device not recognized...) as Windows 7 as soon as I would insert the modem to any of the USB port.

    However I still have my old computer (running on Windows 8) and surprisingly this modem works fine here. I took the modem to Banglalion customer care, they tested it and said the modem is okay and there might be a problem with my computer. I don't understand, if all the USB devices are detected by my computer and they all work well then why this modem isn't working here? I am seriously confused, please help me if you can.

    System configuration:
    CPU: Intel Core i5 6500, Motherboard: Asus B150, Ram: G-Skill 16GB, OS: Windows 7 Ultimate (64bit)

  2. #2
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    • Shawon191's Gadgets
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    Go to device manager and try to disable and then re-enable the USB port.

  3. #3

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    @Shawon191
    Thanks for the reply. I don't know what happened but somehow my issue has been resolved. I inserted my modem to my computer this evening and opened device manager's USB controller tree; this time I saw a yellow icon on a new unknown USB device. I tried updating the driver but I couldn't do it due to unavailability of internet; I removed the modem and again inserted it; this time computer installed device driver by itself and the modem was recognized as a mass storage drive and I installed modem's driver software from it and OS now recognizes the modem as wimax network adapter.

    The strange thing is, I bought a USB KB and Mouse pair an hour ago to replace my old PS/2 KB and Mouse, and when I removed the old ones from PS/2 port and started using the new USB KB and Mouse only then the OS could detect my modem. Is it possible that on 64bit OS, PS/2 connections were somehow conflicting with my USB modem?

    - - - Updated - - -

    Update: Hello again!! The modem worked just fine yesterday after I thought the problem got resolved but this morning I inserted the modem to computer and the same problem has appeared again. Although this time I've tried tweaking with device manager and devices and printer options quite a lot but Windows 7 can only identify the modem as unknown device so I can't use the modem at all. I've tried disabling and then re-enabling USB bus controller, scan for new hardware, add a new device but the OS just doesn't recognize ZTE AX226 modem as wimax network adapter as it should. I am feeling lost now, what has gone wrong? Can anyone help me a bit, please?

  4. #4
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    Detach your modem -Uninstall banglalion cm - Disable driver automatic updt from internet - Remove old ax226 driver by USB Deview - Attach your modem & install as usual.

  5. #5
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    Sorry I cannot provide an answer, but I've seen similar problem before. One person at my uni had it like this, his modem doesn't work on his PC, but it works on everyone else's PC, and everyone else's modem works on his PC. Sometimes his modem did work on his PC, but only on one single specific USB port. This is a truly mysterious problem that I don't have any answer for, but I think that particular modem, and your one too, has some problem with the USB port impedance or power delivery voltage of his/your motherboard.

  6. #6

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    @riajulzanna : I have tried it but unfortunately it didn't work. But thank you for your suggestion.

    @Swapnil : This issue is indeed very weird, I have tried one of my friends' Qubee USB modem (the Shuttle one, bought in 2012) on my new computer this evening and it worked just fine. I have detached and then re-attached his modem multiple times to my computer and it worked every time except one attempt (showed 'USB device not recognized' error), however according to my friend his computer has been showing this error quite a bit for last few months whenever he uses this modem. He told me that computers with latest technology/hardware that run on Windows 7, 8 and other newer Windows versions, these OS don't take these modems properly since these devices are quite old and they use obsolete technology. He told me that he read some forum posts on the internet by the foreign users of these modems where the users said this is a common issue with these modems, updating firmware might work but it is better to replace the device with a newer generation one. I'll have to talk to Banglalion authority about this soon.

  7. #7
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    Most (if not all) of Banglalion's usb modems, and specially the ax226 are pieces of crap. Terrible connection manager, high driver overhead and the problem you described above. Try to get one of those 'hostless' modems if you can.

    Personally, I'm using a falcon z router from @Saiphax and it's great.

  8. #8
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    Quote Originally Posted by rexron View Post
    Most (if not all) of Banglalion's usb modems, and specially the ax226 are pieces of crap. Terrible connection manager, high driver overhead and the problem you described above. Try to get one of those 'hostless' modems if you can.

    Personally, I'm using a falcon z router from @Saiphax and it's great.
    Glad its working fine!

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