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Thread: Your complaint against Link3

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    Question Your complaint against Link3

    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?
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    Quote Originally Posted by CvP View Post
    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?
    Awwwwwwwwwwwwww!!!!!! Taile to Link3 newa uchit na for me :o Thanks vau!
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    Network outage for few hours every week(can live with that though).

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    Quote Originally Posted by CvP View Post
    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?

    Not satisfied with them because of their constant change of routing and the ping changing all the time with BF4 servers. Still with them because there are not better alternatives.

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    Quote Originally Posted by CvP View Post
    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?
    Same here, I get around 300-400ms on War Thunder but PL jumps from 0 to 50%, up-time is pretty good, usually don't get any network outage but online gaming is a big no no, only World of Warship and War thunder is playable at this ping.

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    Gave up L3 months ago. Horrible uptime, packet loss, unstable ping and shitty CS. And the last nail on the coffin was their "new" system which made it pretty much unusable. Don't know if they've improved since.

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    Quote Originally Posted by redwan hasan View Post
    Same here, I get around 300-400ms on War Thunder but PL jumps from 0 to 50%, up-time is pretty good, usually don't get any network outage but online gaming is a big no no, only World of Warship and War thunder is playable at this ping.
    used to play war thunder 2years back when link3 wasnt the 'trending' isp used to have a ping of 200-270 quite playable its understandable that now its 300-400. a year back in league of legends the ping was 65 now its 145 and the server is located at Singapore.

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    link3 early days were awesome, but in 2014 they became horrible, the uptime was bad, service was not as good as before, ping was unstable, disconnect every hour and so.... they nailed their coffin in february by implementing the new system. i switched to dot and i can not think of going back at this point. also, link3 blocked bdix speed, had to use 400 kilobyte bdix speed for years

    also there is another thing about link3 which made me furious, i used l3 for 2 years, gave them 30k bdt in 2 years as they are one of the most expensive home isp, and they still did not approve (almost) any post/complaint i made in their facebook group until the very day i posted 'how to disconnect my connection?'

    thats only me, the people who had night doubler connection with link3 had suffered nightmares. no, its not a joke its a fact.


    honestly i dont see me going back anytime soon, there is another reason- i heard from a dependable source that they actually wanted home users to leave their connection, coz they had too many home users to handle. that sounded strange to me coz l3 is the biggest isp of BD, but still, i believed it because it came from a dependable source and the attitude l3 was giving us was indicating they dislike us. and needless to say, this type of attitude- 'we dont need you anymore we have too many consumers already' makes me cringe.

    - - - Updated - - -

    my friend said link3 wants to arrange a meeting with consumers for feedback, i am still so mad at l3 that i said 'link3 can go f itself.' seriously, 1400tk for 1mbps while other isps provided 1mbps for 1000 for years, still bdix blocked and other problems, oh my god.

    i still sometimes miss my early days of link3 where their uptime was awesome but they gradually became worse.
    Last edited by furiousTaher; November 26th, 2015 at 07:16.

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    I don't miss Link3, I do miss their latency as it was superb back then. But my god handling my issues in their office was stressing at worse and how they screw things up at times. Nowadays not only I lost trust in Link3 but also Dhakacom at least Link3 was straightforward about telling us to "f" ourselves. Dhakacom had an agenda to help gamers mostly cause they see a good marketing in there. Last thing I know they used me as a scapegoat to promote in Uttara then months later after their routing changed to which no CDN cache, worse latency and no better explanation was hindering my good impressions, I got cold feet at the end and said "here's my word about you guys" I gave a bad review in the group stating about their inadequacies and later they just up and took my modem away with the excuse that I changed my connection and that they can't put it back in my area for weird reasons. Am still calling to bring my connection back as I did not agree to terminate it, they said it wasn't but it seemed like it did. They are denying me the connection which I have to give to my siblings in other to use my internet connection from Triangle. I think the market also imploded after huge number of ISP groups popped out in the BD scene, corporate ISPs were no longer the thing we acquired anymore, bandwidth is getting bottlenecked cause of high demand and we still have gov't exporting bandwidth like it's manure for money

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    Quote Originally Posted by CvP View Post
    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?
    This was my exact issue with Link3.

    Nowadays I just wish they fixed their b/w rates compared to other ISPs. I'm paying 2200tk/month for a measly 300KB/s, if this were a local ISP/Broadband company, I'd get way more I reckon.

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    Quote Originally Posted by Trave160 View Post
    Dhakacom had an agenda to help gamers mostly cause they see a good marketing in there. Last thing I know they used me as a scapegoat to promote in Uttara then months later after their routing changed to which no CDN cache, worse latency and no better explanation was hindering my good impressions, I got cold feet at the end and said "here's my word about you guys" I gave a bad review in the group stating about their inadequacies and later they just up and took my modem away with the excuse that I changed my connection and that they can't put it back in my area for weird reasons. Am still calling to bring my connection back as I did not agree to terminate it, they said it wasn't but it seemed like it did. They are denying me the connection which I have to give to my siblings in other to use my internet connection from Triangle.
    wow... that is very bad.

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    Quote Originally Posted by dipanzan View Post
    Nowadays I just wish they fixed their b/w rates compared to other ISPs. I'm paying 2200tk/month for a measly 300KB/s, if this were a local ISP/Broadband company, I'd get way more I reckon.
    Damn str8. they also know that there aren't a lot of good operators for SOHO segment in BD. I mean many local ISPs have mushroomed in recent times whom provide better price-performance ratio, but they have other fringe disadvantages like FUP, higher initial cost, strictly localized (like if they r in Green Rd, they won't operate outside).

    Agni was a good contender in this SOHO segment, but they dropped all of that and concentrated on corporate clientele.

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    Quote Originally Posted by dipanzan View Post
    Nowadays I just wish they fixed their b/w rates compared to other ISPs. I'm paying 2200tk/month for a measly 300KB/s, if this were a local ISP/Broadband company, I'd get way more I reckon.
    wait only 300kB? i thought link3 made it ~450 kiloByte for 2200tk? dot uttara gives 500kB for 2k, many other isps provide 500 or even more at 2k for years.

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    I am a Link3 user since 2010. No other better option!
    In 2014 I have subscribed to a second connection of 1 Mbps [dedicated] for official purpose. It serves my purpose.
    Any news on BTCL FTTx?

    - - - Updated - - -

    Quote Originally Posted by CvP View Post
    If you have used link3 before or are using Link3 now and are not satisfied with their service, why so?

    For me, it is their routing which changes every now and then causing online games ping from 60ms to 350ms.

    What is yours?
    You can mail their support unit. Works for me
    Most people think time is like a river, that flows swift and sure in one direction. But I have seen the face of time, and I can tell you, they are wrong. Time is an ocean in a storm. You may wonder who I really am, and why I say this. Come, and I will tell you a tale like none you have ever heard.

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    Quote Originally Posted by Dhumketu View Post

    You can mail their support unit. Works for me

    he wants to know because link3 last week contacted many of their clients to 'arrange a meeting' to discuss why every body is ditching link3 home connection for last 1 year

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    Quote Originally Posted by furiousTaher View Post
    he wants to know because link3 last week contacted many of their clients to 'arrange a meeting' to discuss why every body is ditching link3 home connection for last 1 year
    1. Migration to private IP and charging 2400 BDT extra for a real IP [The actual cost of a real IP is 800 BDT]
    2. Capped BDIX. They can invest on extra GE port in BDIX which is a really minimal cost.
    3. The pricing of Shared connection is nowhere near to competing market.
    4. Huge packet loss and this thing has also been happened to some corporate clients of Link3. Link3 lost many of their corporate clients to Aamra Networks.
    5. Crappy marketing executives whose behavior has dissatisfied lots of loyal customers.
    Most people think time is like a river, that flows swift and sure in one direction. But I have seen the face of time, and I can tell you, they are wrong. Time is an ocean in a storm. You may wonder who I really am, and why I say this. Come, and I will tell you a tale like none you have ever heard.

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    Quote Originally Posted by Dhumketu View Post
    2. Capped BDIX. They can invest on extra GE port in BDIX which is a really minimal cost.
    3. The pricing of Shared connection is nowhere near to competing market.
    Link3 has 10g BDIX port of which only ~3g gets any real use. The actual issue (from my understanding) is that OLTs near customer end points are getting saturated. For example, if you have 50 users each leeching 20mbps...you get the picture.

    About pricing, their pricing is better than dhakacom which I think is ok. But can you provide some comparisons?
    Last edited by CvP; November 28th, 2015 at 23:57.
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    Quote Originally Posted by Dhumketu View Post
    1. Migration to private IP and charging 2400 BDT extra for a real IP [The actual cost of a real IP is 800 BDT]
    2. Capped BDIX. They can invest on extra GE port in BDIX which is a really minimal cost.
    3. The pricing of Shared connection is nowhere near to competing market.
    4. Huge packet loss and this thing has also been happened to some corporate clients of Link3. Link3 lost many of their corporate clients to Aamra Networks.
    5. Crappy marketing executives whose behavior has dissatisfied lots of loyal customers.
    Free with any pkg over 2k

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    Quote Originally Posted by coldfire7 View Post
    Free with any pkg over 2k
    Which basically means real IP requires extra money only for Bronze (1.5mbps; 1400tk/mo) package. Makes sense as IPv4 space has run out and most people who use the cheapest package has no use of real IP anyways.
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    Quote Originally Posted by CvP View Post
    Which basically means real IP requires extra money only for Bronze (1.5mbps; 1400tk/mo) package. Makes sense as IPv4 space has run out and most people who use the cheapest package has no use of real IP anyways.
    Am I getting ripped off then?

    Firoz bhai(Marketing) clearly said that realIP is only available for free with packages from 2.6k and over. My 1900tk NDP package was converted to 2000tk package(3 3Mbps, I guess), and I'm paying an extra 200tk for realIP every month.

    Anyone here using the 2000tk package and getting free realIP, please do respond. I'll go and talk to Marketing dept again, if that is the case. :/

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