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Thread: Monitor warranty issue

  1. #1
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    Default Monitor warranty issue

    My monitor which is a AOC i2251Fwe recently showing a vertical blue line so I sent it to warranty. The monitor was bought from Khan Jahan Ali Computers and it's been 20 days but they still didn't resolve the issue. They said that the motherboard of the monitor is not available. Today I found the official facebook page of AOC Bangladesh and saw in an article that aoc is providing monitor replace warranty since 2012. The statement was :

    "AOC provides 3 years of trouble free ownership to their customers. At any point within the warranty period, the faulty monitor will be replaced over the counter with a new unit of the same model or a similar model. “this is another first for AOC in Bangladesh.” Said Mrs. Shalini Pandey,Deputy Director, AOC who just wrapped up the recent release of the 3D monitor to Bangladesh. “AOC currently has a 0.2% failure rate in Bangladesh and hence solidifies it’s claim on product quality. This makes it easier for us to come out with a bold value added service as this."

    Then why khan Jahan is trying to repair it? Had anyone here in BG dealt with them before about warranty issue? Advice please.

    The full article : https://www.facebook.com/notes/aoc-b...00662766647846

    BTW, the monitor is 1.7 years old.
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  2. #2
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    Default

    Quote Originally Posted by DarkMan View Post
    My monitor which is a AOC i2251Fwe recently showing a vertical blue line so I sent it to warranty. The monitor was bought from Khan Jahan Ali Computers and it's been 20 days but they still didn't resolve the issue. They said that the motherboard of the monitor is not available. Today I found the official facebook page of AOC Bangladesh and saw in an article that aoc is providing monitor replace warranty since 2012. The statement was :

    "AOC provides 3 years of trouble free ownership to their customers. At any point within the warranty period, the faulty monitor will be replaced over the counter with a new unit of the same model or a similar model. “this is another first for AOC in Bangladesh.” Said Mrs. Shalini Pandey,Deputy Director, AOC who just wrapped up the recent release of the 3D monitor to Bangladesh. “AOC currently has a 0.2% failure rate in Bangladesh and hence solidifies it’s claim on product quality. This makes it easier for us to come out with a bold value added service as this."

    Then why khan Jahan is trying to repair it? Had anyone here in BG dealt with them before about warranty issue? Advice please.

    The full article : https://www.facebook.com/notes/aoc-b...00662766647846

    BTW, the monitor is 1.7 years old.
    Im sorry to say but Khan Jahan Ali has stopped importing AOC monitor in Bangladesh for last 4-5 months. So, i dont think you will be able to get any warranty from them actually, especially replacement warranty. Anyway, Goodluck!

  3. #3
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    Default

    They gave me replacement unit at last

    Quote Originally Posted by VANGUARD View Post
    Im sorry to say but Khan Jahan Ali has stopped importing AOC monitor in Bangladesh for last 4-5 months. So, i dont think you will be able to get any warranty from them actually, especially replacement warranty. Anyway, Goodluck!
    "Down here in the atmosphere
    Garbage and city lights
    Gonna save you’re tired soul
    Who's gonna save our lives ?"

  4. #4
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    Default

    Quote Originally Posted by DarkMan View Post
    They gave me replacement unit at last
    Lucky you!

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